Simple Life

The premise of the app is okay, as long as you like being bullied into complying with their method of weight loss. You'll receive messages on a daily (if not more) basis, saying things like, 'You're just stalling now, aren't you?' and similar things, designed to guilt you into following their weight loss plan.

This leads to resentment and a lack of interest in continuing use of the app. When you sign up, be sure to read all the details - I did, and I knew there was a commitment involved, but I was wanting to try to lose weight - I just didn't expect the bullying, aggressive comments the app would send me, and decided to cancel. When I tried to cancel, the app basically locked up, with a spinning icon that never progressed past the point of 'we're processing your cancellation, don't click back or leave the page' - I left it sitting for over 5 minutes, and it never made any progress. I contacted their chat support (which is an AI bot), and after 5 tries at getting it to cancel my commitment plan and it continuing to give me the same incorrect information, I finally told it to connect me to a real person.

To their credit, I was connected relatively quickly - which was the only good part about this whole transaction. 'Roman,' the customer support person I was connected with, recited a script about how he understood I wanted to cancel my subscription, but since I had not canceled in the first 7 days, the commitment plan would remain active until the end of the commitment period in March (and this conversation took place in October). I said no - that their help docs and terms and conditions state that cancellation can be done, but there is a cancellation fee involved. I had already checked this out, and since the fee would be less than I would end up paying if the commitment continued, I was willing to pay it to get this company out of my life.

Roman said he would 'need time to check this out.' How on earth does someone who works in customer service for the company not know how their cancellation policy works when it is clearly stated when a customer signs up and it's in their very own help docs? From the customer side, this feels extremely shady and dishonest. At this point, I am waiting to hear back from them once this customer service rep figures out how to reply to a request to cancel a commitment plan, but I fully expect I may be in for a fight here, which is ridiculous. All I want to do is cancel, which is clearly stated as being possible in their own terms and conditions and their help docs - but their own customer service people are apparently trained not to let you cancel.

Don't deal with this company - ever. You will definitely regret it.
UPDATE: The customer service rep got back in touch with me relatively quickly to say that because I had cancelled at the 'end of the term" (which is not true - the commitment term ends in March and this is October), the option to cancel and pay the cancellation fee is no longer available to me - but as an exception, he was cancelling my renewals and I would no longer be billed the monthly commitment fee. I requested that an email be sent that specifically stated that my commitment plan was cancelled and I would not be charged the monthly commitment plan fee. Despite the rep saying he emailed it to me twice, that email was never received.

I requested that he put the information into the chat screen instead, so I could take a screenshot of it for proof if needed later.

He did that, and I saved the screenshots of our entire conversation. I never did receive the emails he claimed he sent (and they didn't go to my spam folder either).
I'll come back with an update if I get charged again.

A website required you to sign up for a subscription to complete an order. You could cancel the subscription after order was accepted, which I did.

But in Novembers credit card statement I'm billed $44.00 from SimplePremiumdoverde. I thought this was legit for something I'd ordered.

Then $44.00 shows up again on the December and January credit card billing! Credit my credit card for $132.00 immediately please.
Ronald Britton

This company is persistent and is trying to take $59.99 out of my account. I have never signed up for their premium service.

I've never signed up for any of their services, and I keep getting emails that say I need to complete my purchase. Well, if I didn't complete my purchase, why are they trying to take money out of my account in the first place? There's no number to get in touch with anybody. I have emailed them at their support email address supposedly, and I never hear a word back.

I am telling them to cease and desist trying to take money out of my account because they are mistaken. It's all under an email that I never use anymore, and the only reason I knew about it was because they kept being declined in my bank account, thank God.

But there's nobody to talk to, and they just keep trying to get the money, so I can't unlock my account. It's ridiculous.